FAQ

FAQ:

What types of payment do you accept?

We accept payment through PayPal with the following credit cards: Visa card, Matercard, and America Express. Please note that you DO NOT need a Paypal account to use your credit card for payment.   And kindly ensure that your credit card has enough credit balance. 


When will my order  be shipped?

Orders are generally shipped within 7 working days.   However, we reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase.  In this case, you will be notify and you can choose to wait for the item or get a refund. 


Will be order not be in stock?

We try our very best to update our shop.  However, in some cases, a product might run out before we can update it.  In this situation we will offer a full refund.  You receive an confirmation email after you place the order. All orders received by us are shipped subject to availability.


How much is the shipping cost?

For a single item, it will be at a flat rate of US $10  For 2-3 items, it will be at a flat rate of US $18.  For an express registered shipping, it will be an extra US $22 on top of the basic shipping charge.    Should a product or package be exceptionally bulky or heavy, we reserve the right to charge additional shipping fees. Should this be necessary, we will let you know in the confirmation email. 


Are there coming to be duties?


The product(s) is/are responsible for all customs duties or tariffs incurred in the country to which the products are shipped. It is out of our control, and we will not be responsible for the duties charge. 


Will be item arrive in time or get lost?

Unfortunately, we cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control.  Your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country.


Will out of stock goods be on stock again?

Unfortunately, customer service can not answer whether certain goods will be back on stock. But here's a little tip: We often get a later supply of the most popular goods. Therefore we can only encourage you to come back and check out the web shop from time to time.


I've just bought an item which has been reduced in price. Do I get the difference?

Unfortunately we do not compensate customers who have already bought an item which we reduce in price. 



Is it safe to deal with credit cards online?

Once you've selected the goods you want, and wish to pay, you're automatically redirected to a secure server at Paypal.   From here on, all communication between you and the server is encrypted with SSL (secure socket layer encryptment). This encryptment ensures you, that no one can bug or intersept the data you enter. The transmission itself has been approved by PBS, and ensures you the best possible security regarding the transaction. While being in a secure zone, there will be a small "Secure server" icon shown in the window of your browser. In Internet Explorer & Firefox, this icon is a closed lock.


What countries do you deliver to?

Wherever you are, we will deliver it. 


What happens if I'm not home when the parcel is delivered?

Your local post office will leave a card of the attempted delivery, and later on you can pick up the parcel at your local post office.

 

If you still have a question which is not answered above, please send us an email at info@twisted-sis.com. We will address your questions as quickly as possible.