Terms & Conditions



We have used its best efforts to obtain and post on this web site the most accurate and reliable information available and does not guarantee the accuracy or completeness of any information on or accessed through this web site.

Due to the nature of electronic transmission of data over the Internet and the number of users of this web site, this company will not be liable for losses or claims arising from the inability to access this web-site or its content.


TwS takes your privacy seriously. All information collected will not be resell to third parties and/or use for other purpose other than issues relating to your order.

Your Order

When you place an order you will receive a confirmation email from us to confirm your order. 

Your order is only accepted by us once we have emailed you to confirm the dispatch of your order. All orders are subject to availability. 

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. 

Delivery times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible.

Faulty Products

We endeavor to provide the best quality products to our customers. However production errors outside of our control can sometimes occur, so if you find the item you have received is faulty or damaged, contact us immediately (within 5 days) at info@twisted-sis.com. Your item will either be exchanged or a refund will be given where the option of an exchange is unavailable.

Product information

We try our very best to ensure that all details and descriptions which appear on the site are accurate. We have made every effort to display the colors of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be as accurate as it should be.   

Pricing andAvailability 

If we discover an error in the price of any products which you have ordered, we will inform you at the earliest opportunity. If we are unable to contact you, we will cancel the order. If your cancel the order and have already paid for the products, you will receive a full refund.

Delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable.